AstaCELL

Shipping & Handling

Your ordered items will be packed and sent carefully with insurance coverage using the service of Poslaju Malaysia. For main cities in Malaysia you can expect your ordered items delivered to you within the next day or 2-3 days time AFTER we made the shipment (normally within 24 business hours after your payment CLEARED).

Refund Request

If you would like to have a refund after your purchase, we only accept if:

• Within 18 days after the shipment made.
• Item(s) is in the original state (not opened/consumed before).
• OR Item(s) is broken while delivery.

We will issue a refund through Paypal (if pay through Paypal/credit card) or by cheque (if pay through cash/cheque/online bank transfer) once we received the items in the original condition.

Please do bring or send the item(s) back to our office (we do not pay for any shipping fees incurred) with the below details:

• Your Order Code
• Receiver Name & Shipping Address
• Your Payment Method.
• If you pay through cash/cheque/online bank transfer, please also stated your preferred payee name (either your name / receiver name only) and address (where the cheque will be sent to).

Your refund will be made within 24 business hours AFTER we have received the item(s). Please do make note that shipping & handling fees and insurance fees are not refundable.

Item(s) broke while delivery

We will do our best to make sure the item(s) arrived in a good condition. Sometimes, due to some unforeseen issues, it may be broken. In such case, please contact us and send us back the item and we will re-send the new item(s) to you as soon as possible once we received your broken item(s).